We installed several machines with Cisco Unified Personal Communicator 8.5.3 with all features, but experience difficulties with the click-to-call add-in for Outlook 2010 - it's missing.The click-to-call button is visible in every other Office application, but not in Outlook.
The folder C:\Program Files (x86)\Cisco Systems\Unified Personal Communicator\Click to Call\add-ins\Outlook\ does not exist.
I already searched the local disk for the cisco.clicktocall.outlook, but it's missing. So I was not able to manually add the add-in in Outlook 2010.
We installed CUPC 22.214.171.12448 latest release with all features.
I also tried reinstall, manual and silent installation on different machines, but the add-in for Outlook is still missing.
Till now we used Microsoft Office Communicator 2005, but even when I uninstall it the outlook add-in keeps missing.
OS: Windows 7 Enterprise x64
Office: 2010 Standard x86
Do you need more information?
Hope someone can help us.
Click to call on Outlook 2010 works in bit different fashion then on Outlook 2003 and 2007. It is more "integrated" into outlook. There is no visible plugin under outlook 2010. Please try doing a drop down on a contact from a email and just click on the phone icon. It should start a phone call using CUPC.
Another way to verify if the click to call even go installed is try to make calls from MSWord or MSExcel (doesn't necessarily indicates it is properly installed on Outlook, but just verifies if the click to call go installed on the workstation)
No, the plug in gets installed when you install CUPC. It's much nicer in 2007/2010 than 2003.
I have installed "Click to Call" on my PC which has Outlook 2010 and for the Click to call button is visible but when i install CUPC i dont have it visible but I am able to dial it from the contacts page and its doesnt work in word 2010 as well.
But when I install CUPC on Outllook 2007 the "Click to call" button is visible but not for outlook 2010.
same here! We have a 32 Bit Environvent with a fresh installed Office 2010. During Setup a Outlook Add In was not provided. According the Messages above, the TAPI Interface dont't work.
Any suggestions what we can do?