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Beginner

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Dear all,

We installed several machines with Cisco Unified Personal Communicator 8.5.3 with all features, but experience difficulties with the click-to-call add-in for Outlook 2010 - it's missing.The click-to-call button is visible in every other Office application, but not in Outlook.

The folder C:\Program Files (x86)\Cisco Systems\Unified Personal Communicator\Click to Call\add-ins\Outlook\ does not exist.

I already searched the local disk for the cisco.clicktocall.outlook, but it's missing. So I was not able to manually add the add-in in Outlook 2010.

We installed CUPC 8.5.3.19248 latest release with all features.

I also tried reinstall, manual and silent installation on different machines, but the add-in for Outlook is still missing.

Till now we used Microsoft Office Communicator 2005, but even when I uninstall it the outlook add-in keeps missing.

Our environment:

OS: Windows 7 Enterprise x64

Office: 2010 Standard x86

Do you need more information?

Hope someone can help us.

Regards

Fabian

9 REPLIES 9
Cisco Employee

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Hi Fabian,

Click to call on Outlook 2010 works in bit different fashion then on Outlook 2003 and 2007. It is more "integrated" into outlook. There is no visible plugin under outlook 2010. Please try doing a drop down on a contact from a email and just click on the phone icon. It should start a phone call using CUPC.

Another way to verify if the click to call even go installed is try to make calls from MSWord or MSExcel (doesn't necessarily indicates it is properly installed on Outlook, but just verifies if the click to call go installed on the workstation)

Thanks

Beginner

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Thank you very much.

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Hi,

Does outlook need any configuration for the integrated click to call to work?

Thanks in advance,

Nick

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Hi

No, the plug in gets installed when you install CUPC. It's much nicer in 2007/2010 than 2003.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Highlighted
Beginner

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Hi,

I have installed "Click to Call" on my PC which has Outlook 2010 and for the Click to call button is visible but when i install CUPC i dont have it visible but I am able to dial it from the contacts page and its doesnt work in word 2010 as well.

Regards,

Gibin George

Collaborator

CUPC8.5: Missing Outlook 2010 click-to-call add-in

That's because CUPC installs its own Click to Call ( C2C ) plugin & there onwards it continues using it.

GP.

Beginner

CUPC8.5: Missing Outlook 2010 click-to-call add-in

But when I install CUPC on Outllook 2007 the "Click to call" button is visible but not for outlook 2010.

Regards,

Gibin George

Collaborator

CUPC8.5: Missing Outlook 2010 click-to-call add-in

is that CUPC C2C ? May be a screenshot from Outlook 2007 & 2010 will help better understand the requirement.


GP.

CUPC8.5: Missing Outlook 2010 click-to-call add-in

Hello,

same here! We have a 32 Bit Environvent with a fresh installed Office 2010. During Setup a Outlook Add In was not provided. According the Messages above, the TAPI Interface dont't work.

Any suggestions what we can do?

sincerly

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