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jeffrey-young
Beginner

CUPS 7.0.5.10000-18 Cisco UP Presence Engine [Starting]

The Cisco UP Presence Engine remains in a status of [starting].  I have stopped the service, restarted the service, rebooted the server....it will not move to a 'running' status.

Any thoughts?

Thank you in advance,

Jeff

2 REPLIES 2
jballari
Beginner

Hi Jeff,

Without some more details, it's difficult to tell what might be happening here. Is this a fresh install or an upgrade? Is it a CUP cluster or a single-server deployment? Is the connection to the CUCM cluster ok? Did it ever work or has there been any changes to the environment?

Cheers,

Jose

Turns out the hostname was incorrect.  TAC had to do their root magic and change it in a couple .cnf files.  All is good now.

Thank you for taking the time to look/respond,

Jeff

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