CUPS ¦ IM Address - Username with Mail - Rewrite?

[2philipp-gantert]

Hi

We are planning to change our CUCM userID/Usernames from samAccountName to mail Attribute (ldap synced).

CUPs creates now a IM-Address like blbla@maildomain@topleveldomain. Normaly the mail-domain is the toplevel-domain. Automaticly it adds the domain suffix behind the mail address.

Is it and how is it possible to define in CUPS that the IM-Address is the login (blbla@maildomain)?

I think I'm not the only one who takes the mail Attribute as userID in CUCM.

Thx for help.

Phil

[bill.roland]

I'd love to know the answer to this too.

[Jasmeet Sandhu]

Hey Phil,

You need to change the UserID attribute on CUPS as well to match whats on Call Manager.

Please goto CUPS Admin Page -> Application -> Cisco Unified Personal Communicator or Cisco Jabber (If CUPS 8.6) -> Settings and then scroll down towards LDAP Attribute Mapping and change it their.

Next, you have to exit out of client and re-login so that CUPC can get the new change.

Hope this helps.

Regards,

Jas

[2philipp-gantert]

Hi Jas

Okay .. .I will it try.

I let you know.

greetings Phil

[Jasmeet Sandhu]

Hey Phil,

After making the change on CUPS, be sure to exit out and restart CUPC. Sometimes, CUPC still caches old info, so you can as well do the following:

1)      Exit out of CUPC

a.       Make sure the following processes are not running

i.      cupc.exe

ii.     cucsf.exe

2)      Delete the following folder:

a.       For XP

i.      C:\Documents and Settings\\Local Settings\Application Data\Cisco\Unified Communications

ii.     C:\Documents and Settings\\Application Data\Cisco\Unified Communications

b.      For Win 7

i.      C:\Users\\AppData\Local\Cisco\Unified Communications

ii.      C:\Users\\AppData\Roaming\Cisco\Unified Communications

3)      Re-login to CUPC and verify

Regards,

Jas

[besahin]

Have you solved this issue? We'd love to know what the outcome is. We are experiencing some issues ourselves.

Thx