06-21-2013 02:27 AM - edited 03-19-2019 06:53 AM
Hi,
we have NFR version of CUCM 9 which has 20 x CUWL Pro License. I trying to find, but don't know how to associate phone to user to see that changes in Enterprise License Manager.
I have end users, phones are in controlled devices but no change, restart of all didn't help.
Could somebody give me advice how to associate phones in licenses meaning? I know that 1 CUWL Pro has Multiple (up to 10?) devices for 1 user. I think that with 20 CUWL Pro i Should be able to connect 200 phones (20 licenses x 10 devices/user) ?
Thanks
Solved! Go to Solution.
02-25-2017 10:24 PM
02-26-2017 08:25 AM
This is very strange, is your PLM running on the same virtual machine as the CUCM Pub?
You might want to email licensing@cisco.com to see if they can remove the 10.X licenses, as perhaps this is some kind of a bug you are running into.
02-26-2017 08:35 AM
Yes, my PLM is running on the same virtual machine with CUCM version 11.
I am so sad for this problem.
very thanks for good and quick respond.
03-25-2017 11:08 AM
hi chris,
thanks and rezolved my issue, with insert license 10.x to PLM.
my agents should not see the Caller ID before and after answer the call in Finesse and IPPhone. Are you a way to solve this problem?
Very thanks
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