07-15-2015 01:35 AM - edited 03-19-2019 09:49 AM
can we integrate CVP with UCCX?
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07-15-2015 06:27 AM
This is outdated as UCCX is no longer supported for integration with UCCE (it was for couple of versions). There would be no way of integrating CVP directly with CCX.
07-15-2015 02:03 AM
Hi,
Please check the following post with similar query
https://communities.cisco.com/thread/54572
Manish
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07-15-2015 05:15 AM
thanks for the reply,
but i need to double confirm that
can you please check the below link,i read that,we can use ccx with cvp by using VRU type cvp deployment model.
http://products.mcisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf
"A typical call in this model would be pre-routed by Unified ICM to a Unified CVP Ingress Voice Gateway for call treatment and queueing. When an agent becomes available, Unified ICM instructs the PSTN to transfer the call to that agent. The agents can be Cisco Unified Contact Center Enterprise agents, Cisco Unified Contact Center Express agents, or traditional ACD agents"
is that possible?
07-15-2015 06:27 AM
This is outdated as UCCX is no longer supported for integration with UCCE (it was for couple of versions). There would be no way of integrating CVP directly with CCX.
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