I am looking for call Transfer/forward report . We receive call on ip phones/jabber and we sometimes needs to transfer call to other DNs or to PSTN numbers. I am looking for detailed report on call transfers made from ip phones/jabber to other DNs or to PSTN numbers. Is it possible from CUCM? or is there any way i get this report? Please suggest.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...