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Beginner

Determining who accessed voice mailbox

My apologies if there is an obvious answer to this question, but I'm being asked if there is a way to determine who (by user or device) checked voice mail for a voice mail box associated with a hunt group. I was unable to find anything in Cisco Unity Connection Serviceability (11.5) along these lines. Any assistance would be most appreciated. 

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Beginner

Re: Determining who accessed voice mailbox

The closest I think you will get to this is going to be under Cisco Unity Connection Serviceability. Tools >>> Reports >>>User Phone Login and MWI Report.

Beginner

Re: Determining who accessed voice mailbox


@jason-mcgee wrote:

The closest I think you will get to this is going to be under Cisco Unity Connection Serviceability. Tools >>> Reports >>>User Phone Login and MWI Report.


 

Thanks for chiming in. That unfortunately doesn't give me enough information. 

Beginner

Re: Determining who accessed voice mailbox

Chris,

Have you looked at any of the tools at https://www.ciscounitytools.com? There might be something on there under downloads. If you have already looked, my apologies.

 

Jason

Beginner

Re: Determining who accessed voice mailbox


@jason-mcgee wrote:

Chris,

Have you looked at any of the tools at https://www.ciscounitytools.com? There might be something on there under downloads. If you have already looked, my apologies.

 

Jason


It doesn't appear that there is a tool to address this special situation Jason, but thanks for bringing that to my attention.

Rising star

Re: Determining who accessed voice mailbox

CAR in the UCM could show you who dialed into the VM pilot at whatever time, which you can attempt to correlate.

I believe you can see calling party when looking at port status, but, I don't believe Connection logs that anywhere that I'm aware of.
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