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chris.kosel
Beginner

Determining who accessed voice mailbox

My apologies if there is an obvious answer to this question, but I'm being asked if there is a way to determine who (by user or device) checked voice mail for a voice mail box associated with a hunt group. I was unable to find anything in Cisco Unity Connection Serviceability (11.5) along these lines. Any assistance would be most appreciated. 

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jason-mcgee
Participant

The closest I think you will get to this is going to be under Cisco Unity Connection Serviceability. Tools >>> Reports >>>User Phone Login and MWI Report.


@jason-mcgee wrote:

The closest I think you will get to this is going to be under Cisco Unity Connection Serviceability. Tools >>> Reports >>>User Phone Login and MWI Report.


 

Thanks for chiming in. That unfortunately doesn't give me enough information. 

Chris,

Have you looked at any of the tools at https://www.ciscounitytools.com? There might be something on there under downloads. If you have already looked, my apologies.

 

Jason


@jason-mcgee wrote:

Chris,

Have you looked at any of the tools at https://www.ciscounitytools.com? There might be something on there under downloads. If you have already looked, my apologies.

 

Jason


It doesn't appear that there is a tool to address this special situation Jason, but thanks for bringing that to my attention.

Adam Pawlowski
VIP Advocate

CAR in the UCM could show you who dialed into the VM pilot at whatever time, which you can attempt to correlate.

I believe you can see calling party when looking at port status, but, I don't believe Connection logs that anywhere that I'm aware of.
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