We have upgraded our CUCM cluster from 10.5 to 12.5. In 10.5 we used device licenses, but in 12.5 we are getting CUWL professional license. We have around 8k devices. We need to map devices to end users.(update owner id field in the phone to end user). We have around 3K Enhanced EA, 1k common area and 400 essential licenses.
1) For enhanced EA licenses we are planning to map 2 to 3 devices per Knowledge user as per the user requirement.
Please suggest if any Cisco tool available for mapping or any bulk way to update devices with owner id??
2) For Common area phones and essential phones, should we have to create user id's and map it ?? If not, pls suggest.
3) Also, please suggest any best practices to be followed for End user id creation (best nomenclatures) for further easy of maintenance users and their respective licenses.
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