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Beginner

DID number to Auto Attendant goes directly to Voicemail

Hi everyone,

Here's the scenario, CUCM 10.5, UCXN 10.5 we have a HQ and 3 international branches, HQ have a ITSP through a SIP Trunk with a range of DID numbers, on two of the countries we have a service in which you call a Local number and this call is transfer to a DID number here in US, these DID numbers redirect to an AA console in Unity. Some times when you place a call to this "local numbers" in the country this goes to our GW and the Gw transfer this number to a 4 digit number which goes to the Country AA. Other times when you place the call it goes directly to voicemail for several times.

National call in foreing country -> transfer to DID -> enter to GW through SIP Trunk->translate to 4 digit -> Transfer to CUCM -> Transfer to DN Call Handler 

The thing is that if you Dial the original numbers in US (not de local ones in the specific country) it work perfect all the time, instead of the weird behaivior that appear to be unable to go to Auto Attendant Console.

I'm uploading some Debug from receive call on the GW which show the behaivior, here's a brief output:

Received:
INVITE sip:3055096334@10.241.20.2:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 206.15.130.13:5060;branch=z9hG4bK50jva91020rnitkn7jq0.1
Allow-Events: message-summary, refer, dialog, line-seize, presence, call-info, as-feature-event, calling-name
Call-ID: 634FE021@192.168.35.114
From: "Unavailable" <sip:49055110@206.15.130.13>;tag=192.168.35.114+1+26930+3fa1c55e
To: <sip:3055096334@10.241.20.2>
CSeq: 308987082 INVITE
Expires: 180
Organization: Metaswitch Networks
Supported: resource-priority, siprec, 100rel
Content-Length: 165
Content-Type: application/sdp
Max-Forwards: 89
Contact: "Unavailable" <sip:49055110@206.15.130.13:5060;transport=udp>
P-DCS-Billing-Info: gK04662b9fz9hG4bK04Bd7d34ec212250c68688191641_131837189@4.55.39.225
P-Acme-VSA: 200:gK04662b9fz9hG4bK04Bd7d34ec212250c68688191641_131837189@4.55.39.225
P-Acme-VSA: 203:

v=0
o=- 1854092302 1854092302 IN IP4 206.15.130.13
s=-
c=IN IP4 206.15.130.13
t=0 0
m=audio 43194 RTP/AVP 0 101
a=rtpmap:101 telephone-event/8000
a=ptime:20

2785608: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=3055096334, Called Number=3055096334, Peer Info Type=DIALPEER_INFO_SPEECH
2785609: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=3055096334
2785610: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
No Outgoing Dial-peer Is Matched; Result=NO_MATCH(-1)
2785611: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=3055096334, saf_enabled=1, saf_dndb_lookup=1, dp_result=-1
2785612: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=NO_MATCH(-1)
2785613: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=49055110, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785614: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=NO_MATCH(-1) After All Match Rules Attempt
2785615: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=-1
2785616: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=49055110, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785617: Nov 16 14:00:42.156: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=NO_MATCH(-1) After All Match Rules Attempt
2785618: Nov 16 14:00:42.160: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=-1
2785619: Nov 16 14:00:42.160: //-1/CE3CE372B418/DPM/dpAssociateIncomingPeerCore:
Calling Number=49055110, Called Number=3055096334, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785620: Nov 16 14:00:42.160: //-1/CE3CE372B418/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_INCOMING_DNIS; Incoming Dial-peer=1998
2785621: Nov 16 14:00:42.160: //-1/CE3CE372B418/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=0
2785622: Nov 16 14:00:42.164: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=49055110, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785623: Nov 16 14:00:42.164: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=NO_MATCH(-1) After All Match Rules Attempt
2785624: Nov 16 14:00:42.164: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=-1
2785625: Nov 16 14:00:42.164: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Calling Number=, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785626: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785627: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785628: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchSafModulePlugin:
dialstring=1520, saf_enabled=0, saf_dndb_lookup=1, dp_result=0
2785629: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785630: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Calling Number=, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785631: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785632: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785633: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchSafModulePlugin:
dialstring=1520, saf_enabled=0, saf_dndb_lookup=1, dp_result=0
2785634: Nov 16 14:00:42.168: //-1/CE3CE372B418/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785635: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=1520, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785636: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785637: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785638: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=1520, saf_enabled=0, saf_dndb_lookup=1, dp_result=0
2785639: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785640: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=1520, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785641: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=1003
2785642: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=0
2785643: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=1520, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785644: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=1003
2785645: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=0
2785646: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785647: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785648: Nov 16 14:00:42.168: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785649: Nov 16 14:00:42.172: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=1520, saf_enabled=0, saf_dndb_lookup=1, dp_result=0
2785650: Nov 16 14:00:42.172: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785651: Nov 16 14:00:42.172: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Calling Number=, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785652: Nov 16 14:00:42.172: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785653: Nov 16 14:00:42.172: //-1/CE3CE372B418/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785654: Nov 16 14:00:42.172: //-1/CE3CE372B418/DPM/dpMatchSafModulePlugin:
dialstring=1520, saf_enabled=1, saf_dndb_lookup=1, dp_result=0
2785655: Nov 16 14:00:42.172: //-1/CE3CE372B418/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785656: Nov 16 14:00:42.180: //2056715/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 206.15.130.13:5060;branch=z9hG4bK50jva91020rnitkn7jq0.1
From: "Unavailable" <sip:49055110@206.15.130.13>;tag=192.168.35.114+1+26930+3fa1c55e
To: <sip:3055096334@10.241.20.2>
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: 634FE021@192.168.35.114
CSeq: 308987082 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M6
Content-Length: 0


2785657: Nov 16 14:00:42.180: //2056716/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:1520@10.255.100.11:5060 SIP/2.0
Via: SIP/2.0/UDP 10.241.20.2:5060;branch=z9hG4bK168AA2704
From: "Unavailable" <sip:49055110@206.15.150.13>;tag=A7AA359C-FF3
To: <sip:1520@10.255.100.11>
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: CE408CFB-AB6511E6-B41EB296-A14372E@10.241.20.2
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 3460096882-2875527654-3021517462-0169097006
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1479322842
Contact: <sip:49055110@10.241.20.2:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 88
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 244

v=0
o=CiscoSystemsSIP-GW-UserAgent 3697 6737 IN IP4 10.241.20.2
s=SIP Call
c=IN IP4 10.241.20.2
t=0 0
m=audio 30978 RTP/AVP 0 101
c=IN IP4 10.241.20.2
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

2785658: Nov 16 14:00:42.184: //2056716/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.241.20.2:5060;branch=z9hG4bK168AA2704
From: "Unavailable" <sip:49055110@206.15.150.13>;tag=A7AA359C-FF3
To: <sip:1520@10.255.100.11>
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: CE408CFB-AB6511E6-B41EB296-A14372E@10.241.20.2
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0


2785659: Nov 16 14:00:42.204: //2056716/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.241.20.2:5060;branch=z9hG4bK168AA2704
From: "Unavailable" <sip:49055110@206.15.150.13>;tag=A7AA359C-FF3
To: <sip:1520@10.255.100.11>;tag=321765~231e2dfb-4a30-79ee-a6e7-b572c742dd0b-42263694
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: CE408CFB-AB6511E6-B41EB296-A14372E@10.241.20.2
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM10.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
P-Preferred-Identity: <sip:8000@10.255.100.11>
Remote-Party-ID: <sip:8000@10.255.100.11>;party=called;screen=no;privacy=off
Contact: <sip:1520@10.255.100.11:5060>
Content-Length: 0


2785660: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=, Called Number=1520, Peer Info Type=DIALPEER_INFO_SPEECH
2785661: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=1520
2785662: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
2785663: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=0
2785664: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeers:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=1004
2: Dial-peer Tag=1003
2785665: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=, Called Number=49055110, Peer Info Type=DIALPEER_INFO_SPEECH
2785666: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=49055110
2785667: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
No Outgoing Dial-peer Is Matched; Result=NO_MATCH(-1)
2785668: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=-1
2785669: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchPeers:
Result=NO_MATCH(-1)
2785670: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=1520, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
2785671: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=1003
2785672: Nov 16 14:00:42.204: //-1/xxxxxxxxxxxx/DPM/dpMatchSafModulePlugin:
dialstring=NULL, saf_enabled=0, saf_dndb_lookup=0, dp_result=0
2785673: Nov 16 14:00:42.208: //2056715/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 206.15.130.13:5060;branch=z9hG4bK50jva91020rnitkn7jq0.1
From: "Unavailable" <sip:49055110@206.15.130.13>;tag=192.168.35.114+1+26930+3fa1c55e
To: <sip:3055096334@10.241.20.2>;tag=A7AA35B8-24EA
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: 634FE021@192.168.35.114
CSeq: 308987082 INVITE
Require: 100rel
RSeq: 7028
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:1520@10.241.20.2:5060>
Server: Cisco-SIPGateway/IOS-15.2.4.M6
Content-Length: 0


2785674: Nov 16 14:00:42.304: //2056716/CE3CE372B418/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.241.20.2:5060;branch=z9hG4bK168AA2704
From: "Unavailable" <sip:49055110@206.15.150.13>;tag=A7AA359C-FF3
To: <sip:1520@10.255.100.11>;tag=321765~231e2dfb-4a30-79ee-a6e7-b572c742dd0b-42263694
Date: Wed, 16 Nov 2016 19:00:42 GMT
Call-ID: CE408CFB-AB6511E6-B41EB296-A14372E@10.241.20.2
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Supported: replaces
Server: Cisco-CUCM10.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires: 1800;refresher=uas
Require: timer
P-Preferred-Identity: <sip:8000@10.255.100.11>
Remote-Party-ID: <sip:8000@10.255.100.11>;party=called;screen=no;privacy=off
Contact: <sip:1520@10.255.100.11:5060>
Content-Type: application/sdp
Content-Length: 227

 

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