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Difference of "Call transfer" between call manager and unity connection?

jianjiang
Level 1
Level 1

I found we may allow users to tranfer their calls in CM or UC, is it different?

1 Accepted Solution

Accepted Solutions

Justin Brenton
Level 4
Level 4

UC will use it it's own Restriction Tables to block outgoing calls/transfers.  This feature is utilized for Toll Fraud prevention.

 

In the end all call processing routes through CM.  Initially it will go through UC then to the CM and GW.

 

HTH,

 

Justin

View solution in original post

3 Replies 3

Clifford McGlamry
Spotlight
Spotlight

Generally, voicemail systems are restricted from making external transfers for security reasons. 

While you may allow a user to set a call forward all either place, doing it through CallManager is generally less restrictive.

Cliff

Please rate helpful posts

jianjiang
Level 1
Level 1

Thx, i got it.

Justin Brenton
Level 4
Level 4

UC will use it it's own Restriction Tables to block outgoing calls/transfers.  This feature is utilized for Toll Fraud prevention.

 

In the end all call processing routes through CM.  Initially it will go through UC then to the CM and GW.

 

HTH,

 

Justin

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