Hi Jonathon,
We spoke yesterday but will reply so others can see.
There will be no way to import contacts into the directory in CUAC in 9.1 or 10. Version 10 will however allow you to manually add people into the directory which will allow the logical grouping of the contacts as well as searching functionality. We will also allow the sharing of Personal Directory Groups for that release.
If you create a manual contact in the main directory, this will be visible by all operators, if you create the contact in a Personal Directory Group it will be visible by only the operator that created the group (unless that group then gets shared).
Also, if you got banned from the Arc Forum then that would be a genuine mistake by myself, I was clearing up the forum of quite a large spam attach last week and would have accidently selected that post by mistake. If you send me a message with your username I will get the account reinstated.
Hope this helps