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mlarnell210
Beginner

Ehanced Line Mode

I am currently running 11.0.1.22023-1 of Cisco Unified CM Administration. I want to be able to use all the buttons on the 8865, 8841, and 7841. I ran a firmware update on the phones, but that did not work and the screen view on the 8800 models changes from a black border to white. What would I need to do to get the option "line mode" to be on the cucm admin page when I select a phone? Is there a certain model I need to update to? 

 

I do have a TAC case, just want to know if anyone else had or has this issue, and how did they resolve it.

 

 

thanks

2 REPLIES 2
Slavik Bialik
Rising star

Hi,

Installing the firmware is not enough. You have to install the whole device package in order for the Line Mode setting to appear in the device settings page.

Just download from here:

https://software.cisco.com/download/home/286284802/type/282074299/release/11.0%25281.24087%2529

 

Note that after installing it, you must restart the CUCM. If you have a cluster, you have to install it on the Publisher first, and only then on the Subscribers, and also of course restart the whole cluster nodes.

Also be aware that Enhanced Line Mode does not have feature parity with Session Mode.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html#reference_B79D0A49A50063E00AFD61EA83CC1D0C

In my opinion, the product default is the better user experience with these settings:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html#reference_484E3D80BC7C6DFECFE4888E3DCD77E4
Always Use Prime Line = Off!
Actionable Incoming Call Alert = On (default on starting in 11.7(1))
Show All Calls on Primary Line = On
Revert to All Calls = On
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