Enabling the Unity Connection Alternate Transfer Rule

[Bill]

Wondering if there is a way to set a Call Handler’s Alternate Transfer Rule to enabled, when the Alternate Greeting gets enabled.

I have a Call Routing Rule that transfers to a Call Handler.

However when the Handler’s Alternate Greeting is enabled, the call still follows the Standard Transfer Rule, because the Alternate Transfer Rule is not Enabled.

[Roger Kallberg · Accepted solution]

These are two independent settings and as such have no connection in configuration with each other. That said what you ask for isn’t feasible with the standard admin UI, you’d need to build your own overlay UI that consumes the exposed APIs to achieve this.

[Bill]

Thank you