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Beginner

error jabber softphone

hi master cisco,

I have the problem on cisco jabber 11.0

 message error :

Softphone - Unhealthy
Status: Not connected
Protocol: SIP
Address: 172.10.10.20 (CCMCIP)
Reason:Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.


Deskphone - None
Status: Not connected
Protocol: CTI
Address: 172.10.10.20 (CTI)


Deskphone Video - Informational
Status: Unavailable
Reason:Deskphone video is not available in softphone mode.


Presence - Healthy
Status: Connected
Address: 172.10.10.100
Protocol: XMPP
Port: 5222


Outlook address book - Healthy
Status: Last connection successful.
Protocol: MAPI
Address: Outlook


Directory - Unhealthy
Status: Last connection not successful.
Reason:Connection error.
Protocol: LDAP
ErrorCannot contact the server

 

my apps jabber cant call ?

please advice this problem .

 

 

Thanks

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Master

Looks like you connected

Looks like you connected directly to CUPS/IMP server. Recommendation is to connect to CUCM via cisco-uds SRV record where defined service profiles can be downloaded. Also, does not look like you might have created proper CSF device on CUCM which is needed for soft phone operation.

View solution in original post

Hall of Fame Master

Sorry for late reply, I

Sorry for late reply, I missed the notification.  For which SRVs are needed (mainly cisco-uds) check out Jabber deployment guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_0100.html

 

View solution in original post

6 REPLIES 6
Hall of Fame Master

Looks like you connected

Looks like you connected directly to CUPS/IMP server. Recommendation is to connect to CUCM via cisco-uds SRV record where defined service profiles can be downloaded. Also, does not look like you might have created proper CSF device on CUCM which is needed for soft phone operation.

View solution in original post

Beginner

Hi Chris Deren,thanks for

Hi Chris Deren,

thanks for your info,

how to create SRV record, if iam just lab locally,

BE6k ----> switch--->Router

 

in my cisco BE6K (apps CUCM, CUIMP and server 2008)

 

please advice

 

 

Hall of Fame Master

Sorry for late reply, I

Sorry for late reply, I missed the notification.  For which SRVs are needed (mainly cisco-uds) check out Jabber deployment guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_0100.html

 

View solution in original post

Beginner

Hi Chris, Thanks to your

Hi Chris,

 

Thanks to your infomation ,

the problem is solved

 

Highlighted
Beginner

Hi,

Hi,

I how did you managed to solve the problem?

Regards,

Beginner

hi etmacrof,

hi etmacrof,

I fix SRV setting the external DNS server.

Thanks

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