Error ungrading NM-CUE

[moises7777]

I am trying to upgrade an NM-CUE module from 2.1 to really anything else, I started by trying to upgrade to 8.5, 7.1 and finally 3.2. The compatibility matrix states it should work with all three. Every time I attempt to upgrade it I get the following error:

ERROR: Invalid package. Please verify if this is a valid package file.

I have downloaded the files various times to make sure its a check sum error, but no luck. Any help would be appreciated.

[clileikis]

Hi Moises,

Can you list all of the files you have downloaded for the upgrade, you will also need to download language package files which are seperate which may be missing which could be causing your issue.

HTH,

Chris

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[moises7777]

Sure,

From the last attempt:

cue-installer.nmx.8.0.5

cue-vm-full-k9.nmx.8.0.5.prt1

cue-vm-installer-k9.nmx.8.0.5.prt1

cue-vm-k9.nmx.8.0.5.pkg

cue-vm-langpack.nmx.8.0.5.pkg

8.5

cue-installer.nmx.8.5.1

cue-vm-installer-k9.nmx.8.5.1.prt1

cue-vm-k9.nmx.8.5.1.pkg

cue-vm-langpack.nmx.8.5.1.pkg

3.25

cue-installer.nm-aim.3.2.5

cue-vm-full-k9.nm-aim.3.2.5.prt1

cue-vm-installer-k9.nm-aim.3.2.5.prt1

cue-vm-k9.nm-aim.3.2.5.pkg

cue-vm-langpack.nm-aim.3.2.5.pkg

cue-vm-license_12mbx_cme_3.2.5.pkg

Hope this helps.

[clileikis]

Hi Moises,

Have you installed the language pack first before attemping the upgrade as follows:

1. config t

2. software download server url ftp://server-ip-address[/dir] [username username password password]

3. exit

4. software install add cue-vm-lang-langpack.plat.ver.pkg (language package file)

HTH,

Chris

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[clileikis]

Hi Moises,

Also, download the following language pack off of CCO:  cue-vm-en_US-langpack.nm-aim.3.2.5.prt1

HTH,

Chris

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[moises7777]

I just gave it a shot and I receive the same error, I will download the one above and try again. Thanks.

[moises7777]

I get the same error.

[paolo bevilacqua]

Don't loose time with stepped upgrades.

Install from scratch using boot loader and you will have no problems.

[moises7777]

I will google how to do that and give it a shot.

[paolo bevilacqua]

No need to google, just read the product documentation.

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