Error when attempting to configure UC540 with CCA

[goddo2305]

Hey guys,

I've borrowed this UC540 from work to try and get it running for testing. Basically when I attempt to do anything in CCA I get this error in the console:

22:58:07,484 [ERROR]  getCUECmdSvc() CmdSvcException - CUE communication failed

It will sit on the "Loading Voice related data..." forever.

I'll upload the full log file as well. I'm not sure exactly how to fix this so if anyone could help that would be much appreciated! Thanks

[Charles Hill]

Hello,

Posting below was experiencing the same problem.

https://supportforums.cisco.com/discussion/11805576/how-long-loading-voice-related-data

Hope this helps

Please rate helpful posts

Thanks

[goddo2305]

Hey Charles, I appreciate the response.

I had a look and tried doing what was suggested in that thread but still having the same issue. I assigned 10.1.10.1 to the integrated-Service-Engine 0/0 interface and can be ping'ed by my PC going through the UC540 but still getting the error. Any other help is appreciated! Thanks

[Charles Hill]

Is your firewall turned off?

[goddo2305]

Yes it is. I also disabled Microsoft Security Essentials to be sure

[goddo2305]

Hey Charles, any other suggestions? Thanks

[Charles Hill]

Link below references a UC520, but same issue.

https://supportforums.cisco.com/discussion/11925656/uc540-issues-loading-related-voice-data-reset-factory-help

"I solved my problem by doing this:
1. Reset CUE module (To factory default)
2. Reset UC520 (To factory default)
3. Connect CCA, Run the Setup Wizard and everything works great now."
 

[goddo2305]

Hey charles thanks for your reply,

Could you assist me in the command for Resetting the CUE module to factory default?

I assume after erasing the startup config and doing a reload I'm expecting I'm going to enable the HTTP server and auth again?

Thanks

[Charles Hill]

Take a look at the posting below. 

Good document!

https://supportforums.cisco.com/document/14511/unable-reset-or-restore-cisco-unity-express-factory-defaults

Hope this helps.

[goddo2305]

Hey charles!

sorry for the late reply I was obtaining a usb cf card reader to backup the contents. I tried doing all of that but still having the same issue... I'm completely stuck as to how to fix this now...

Thanks

[goddo2305]

Anything else Charles?

Thanks