eTokens are lost, the ctl file that is installed in the phones, will be necessary delete manually?

[joseivan_11]

Hi, everyone!

I have some questions, we plan to update cucm in Mix mode 9.1.2 to 10.5 but the tokens are lost.

1.-For this update tokens are required?

In case of purchasing new tokens and associating them according to

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified...

2.-The ctl file that is installed in the phones, will be necessary delete manually the old ctl or the phones when boot will upload the new ctl file?

The phones are 9971 and 8945

This is because of the number of telephones, which are many and in different sites

Thank´s in advanced!!

[Jaime Valencia]

Didn't you already ask this?

https://supportforums.cisco.com/discussion/13247356/upgrade-cucm-mix-mode

[joseivan_11]

Hi, Jaime

Yes, in fact it was from 9.1 to 9.1.2 and it was done without any problem, which I grateful for your answer. But now it's a major update 9.1.2 to 10.5

So I just want to validate if it would be the same behavior, if a major update is done

But above all the doubt I have is for the association of the new etoken, if the ctl file that is installed on the phones of the previous tokens, it is necessary to delete them manually on each phone, because of the number of telephones, which are many and in different sites

Greetings and thanks for your answer

[Jaime Valencia]

It would be the same, the CTL requires the CTL client to be updated (and the keys), since you don't have them, it cannot be updated by the system.

If you're going to buy new tokens, yes, you will need to remove the CTL file from the phones, before creating the new one with the new keys and pushing it to the devices.

[joseivan_11]

Hi, Jaime 

Thanks for your quick response

Ok, yes I will need remove the CTL file from the phones, but this task has to be done manually, phone by phone?

Or is there any tool, such as a BAT that helps make this process.

Regards

[Jaime Valencia · Accepted solution]

BAT does show CAPF options, but there are also 3rd party tools for this.

Try with a couple of phones and see how it works.