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clark white
Explorer

External voice mail in UN 9.1

Hello Experts

 

I have a unity Connection 9.1, I have issues for the voice mail which is not been received from external callers, external callers can't hear default greeting of the user.

experts suggestion will be really appreciated.

 

Thanks

1 REPLY 1
David Hailey
Advisor

If I understand your description of issue, it sounds as if you have a one-way audio issue.  If outside callers are being redirected to Unity Connection (you could see this in the port monitor using RTMT) but do not hear the recorded greeting playing then that suggests that a firewall and/or ACL is blocking RTP from the gateway to (and/or from) Unity Connection.  The media transmission once the call is redirected to Unity Connection would be gateway to/from Unity Connection.

You may need to provide more detail if this is not the case.

Hailey

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