Failed to initiate backup. Server [CUCM-PUB], component [CLM] requires

[MohammedUmarKhan04693]

Failed to initiate backup. Server [CUCM-PUB], component [CLM] requires component [PLATFORM] to be registered.

Did the following  troubleshoot as shown below

utils service restart Cisco DRF Local

utils service restart Cisco DRF Master

Post which ran the below command as per your suggestion ,but unable to find the platform component .

admin:utils dis
admin:utils disaster_recovery show_regis
admin:utils disaster_recovery show_registration CUCM-PUB
Feature Component
---------------------------------------------
UCM CLM
UCM CDPAGT
UCM SYSLOGAGT
UCM TCT
UCM CCMPREFS
UCM CCMDB
UCM ANN
UCM MOH
UCM BAT
UCM REPORTER
UCM TFTP
UCM DNALIASSYNC
UCM DNALIASLOOKUP
UCM CEF
CDR_CAR CAR
PLM ELM-AGENT
PLM ELM-SERVER

Please help me to register the Platform component .

CUCM version -System version: 11.5.1.23900-30

[RachelGomez161999]

Steps to fix this error-

Regenerate the CallManager.pem file (only on the restored server) to sync the CallManager.pem file on the file system to the one in the database.
Restart TVS and TFTP.
For a single node cluster, or only one TFTP server, delete the ITL file manually from all phones in the cluster.
For a Multi node cluster, phones should automatically use TVS of alternate CallManager Group Servers in order to authenticate the new ITL file. Alternatively phones can be pointed to another TFTP server in the cluster.
After a bridge upgrade, complete these steps.

Regenerate the CallManager.pem file (only on the restored server) to sync the CallManager.pem file on the file system to the one in the database.
Restart TVS and TFTP.
The phones need to be reset in order to download the new ITL file, but should not need to have the ITL file deleted as they never would have had a valid ITL file to download so far.

Regards,

Rachel Gomez

[Roger Kallberg]

@RachelGomez161999  What does this have to do with the topic of the OP?