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Beginner

Failure adding user to contact list

I have a User A that is trying to add User B to his contact list, but it fails. There is no error message, User B just does not show up in User A's list.

The server is version 8.0.2.10000-30. The client is version 7.1.1.13850.

On the Presence server for User A, I see this.

79  Details
Maximum Contact List Size has been reached/exceeded (max = 0).
Contact List Size is 79. Composed of the following:
34 contact(s) who are being watched and who are also watching this user
22 contact(s) who are being watched but are not watching this user
19 watcher(s) who are not being watched but are watching this user
4 contact(s)/watcher(s) that are pending

and for User B.

34 Details#

Maximum  Contact List Size has been reached/exceeded (max = 0).
Contact List Size  is 34. Composed of the following:
  • 9 contact(s) who are being watched and who are also watching this user
  • 9 contact(s) who are being watched but are not watching this user
  • 15 watcher(s) who are not being watched but are watching this user
  • 1 contact(s)/watcher(s) that are pending

Any suggestions on how to reset the pending additions or force it to go through?

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