I’m trying to change a gadget in Finesse but need some assistance.
<id>queueData</id>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https:// localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
I want to change the top gadget (Highlighted in bold) I have created a report and its dashboard and have the following permalink
https://10.200.1.30:8444/cuic/permalink/PermalinkViewer.htmx?viewId=4EE6B01E1000014B000004770AC8011E&linkType=dashboard
According to the Cisco docs I just need to replace the report ID but this isn't working.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0100.html#CFIN_TK_AD262...
The Finesse desktop loads but the gadget shows a message saying "Error Loading"
After logging a TAC case the engineer was still unable to resolve the issue: but advised the below
When we import the permalink into XML we get the following error appear on Finesse
There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The markup in the document following the root element must be well-formed. At: (3,2)
https://CHVSVRCRS01.muir.local:8444/cuic/permalink/PermalinkViewer.htmx?viewId=4EE6B01E1000014B000004770AC8011E&linkType=dashboard
This is the XML; Changes in red bold…
</tab>
<tab>
<id>queueData</id>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/permalink/PermalinkViewer.htmx?viewId=4EE6B01E1000014B000004770AC8011E&linkType=dashboard</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=9A7A14CE10000140000000ED0A4E5E6B&filterId=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL</gadget>
<!--
The following Gadget is used for WebChat. It is *ONLY* supported with WebChat. If you are not using WebChat, then
remove it. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
Can anyone please assist?
