Flashing Envelope and Red MWI light on even though no new voicemail

[Moule Ayalew]

We have Cisco Unified Communications Manager Express 7.1 and Cisco Unity Express. Recently, we are getting flashing envelopes next to the extension numbers on the display and Red WMI lights on on the handsets on the IP phones (models 7942 and 7962). However, there is no new messages on the mailbox for each of the phones. Could anyone suggest how to get rid of the flashing envelopes and the MWI lights? Thanks

[Rob Huffman]

Hi Moule,

Have you gone through the steps in this doc?

Troubleshooting Unity Express Message Waiting Indication (MWI) Problems

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml

Cheers!

Rob

"Your life is worth much more than gold." 

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