For Reception, press'2'

[lopenshaw1]

UC500 System.  Main phone messagewhen not picked up:  Do dial by name... for a full list... all work.  To reach reception, press '2' - not working.  When you press '2,' it asks for a password?  This was working previously but not now... how do I resolve?  Persons calling in can't leave a message for reception.  This is a big problem.

[Nadeem Ahmed]

Check the AA main mainu and script on scripts what 2 options pointed to ?

Br,

Nadeem

[Kevin Monteiro]

Hello Lopen,

It may be due to the fact that the extension is directly forwarded to voicemail manually on the physical phone itself.

Can u attch the "show tech" from CME and CUE . debugs from the gateway with the test call.

Debug VoIP ccapi inout

Debug ccsip messages

Rate the post accordingly.

-Regards,

Kevin