cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

434
Views
0
Helpful
2
Replies
Beginner

Forward calls if provider mailbox is answers

Hello,

is it possible to foward calls to a specific number if the providers mailbox (e.g. Vodafone Mailbox) gets the call? In this case it would be nice another number gets this call to ensure the phone availability.

We use Cisco Callmanager. There are a lot of call forwards but if the mailbox gets the call, no forwarding would be active.

Many thanks for any help.

 

Marco

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Forward calls if provider mailbox is answers

No, if a call goes to your provider's voicemail it is no longer under control of CUCM. One option would be to turn off forward busy/no answer on your provider's line and control all forwarding via CUCM. Check with the provider and see if they have a voicemail number you can forward to rather than having forwarding setup on the line.

 

Brandon

View solution in original post

2 REPLIES 2

Re: Forward calls if provider mailbox is answers

No, if a call goes to your provider's voicemail it is no longer under control of CUCM. One option would be to turn off forward busy/no answer on your provider's line and control all forwarding via CUCM. Check with the provider and see if they have a voicemail number you can forward to rather than having forwarding setup on the line.

 

Brandon

View solution in original post

Highlighted
Beginner

Re: Forward calls if provider mailbox is answers

Thanks. We contact our provider. That seems the best solution.

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here