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Forwarding to external number, but having it roll to Unity

mmoss80
Level 1
Level 1

With the influx of people changing to telework they are forwarding their extensions to their cell phones. Is there a way for it to ring their phone, and if not answered have it roll over to Unity? We want to use unified messaging to place the voicemail in their mailbox instead of having them call into voicemail or have it stored on a personal service.

We have are using CUCM and Unity Version 11.5

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Yes, but you need to configure SNR and have them stop forwarding their phones, plus play with the timers to prevent the call from going to the mobile's VM.

HTH

java

if this helps, please rate

View solution in original post

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Yes, but you need to configure SNR and have them stop forwarding their phones, plus play with the timers to prevent the call from going to the mobile's VM.

HTH

java

if this helps, please rate

What is SNR? Out setup is very basic so I've never had to dip into anything to complicated.

Nevermind, a quick Google and it was the first search return. I'll go through the guide I found and see if it's what we are looking for. Be easier if they would just use Jabber...