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ozden ozdugun
Beginner

FXO Caller id Problem

Hi.

our system is 

- Cisco Voice gateway - CUCM - Voice Recorder -

FXO - cisco 3925 - cucm 8.6.2  -Voice recorder

 

When we call outside to ip phone .ı couldn't see the caller id  on the router and voice recorder.

fxo - router -sip to voice recorder 

 

How can ı solve the problem ?

 

6 REPLIES 6
Nithin Eluvathingal
VIP Advisor

When calling outside means, to an external user ? 

 

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no outside to inside for example 

ı call 05551234567 the number translate 1040 its my cti number .every thing is working but ı couldn.t see caller id .so we record the voice but ı dont know which number call us

What about other calls, are you getting the caller-id. If it’s fxo u need to adjust ring settings to receive the caller-id.

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all of the call.we couldnt see caller id. 05551234567 number is our santral number.when we call this number .every thing working onlu caller id unknown

if you don't see the caller-ID for incoming calls on FXO, there could be  two things. 

 

  • some ISP activate this based on request
  • second you may need to modify  the FXO  ring settings. some ISP sends caller-ID informations along the call. some send it after one or two rings. to see when the caller-ID is send, the best way is to connect a Anlogue phones and see if it shows the caller-ID or not and when its gets displayed. 
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we called ISP .they can send caller id.we saw an analoge phone.

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