Genesys-CUCM SIP interoperability

[say8746]

Gensys (IVR solution) VoiceGenie rel 7.0.12 currently interconnected to a UCM 6.1.5 with a DS1. There are business requirements to use SIP to interconnect the two platforms. Are there any supported interop documentations or advise on how his can be acomplished? Thank you.

[dsladden]

There may not be the specific set of products that you are looking for, but the interoperability portal does have configurations for

THIRD PARTY---sip---CUBE---sip---CUCM.

This would be the recommended method for interconnect.

The documentation is located here:

http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns833/609362.pdf

It is for CS1K to CUBE to CUCM, but the configuration would be very similiar.

Regards,

Darryl Sladden

Senior Product Manager, Cisco

[skilambi]

FWIW Genesys has joined CDN and has passed testing with CUCM

https://communities.cisco.com/community/technology/collaboration/business/blog/2010/02/10/coopetition-in-the-age-of-sip

http://www.genesyslab.com/node/1851

Maybe you could also contact Genesys to see what docs they can provide

Thanks

Srini