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2389
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15
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18
Replies

getting call in wrong number

Adrián Moran
Level 1
Level 1

‎07-14-2021 01:19 PM

Hi all good day;

    I have a weir issue, let me try to explain:

the telephone system infrastructure is: PSTN -- cisco gateway 4331 -- CUCM v9.1 -- Cisco hardphone/softphone

 

in gateway there is incoming dial-peers, translation rules, dial-peer to route call to CUCM

the translation rule are:

voice translation-rule 100
rule 1 /^9550/ /4150/  ###Work perfectly###
rule 2 /^95/ /41/ ###Work perfectly###
rule 4 /^91/ /40/ ###Work perfectly###
rule 5 /^9940$/ /4046/ ###Work perfectly###

 

when testing those rules i got the translation correctly

test voice translation-rule 100 9550
Matched with rule 1
Original number: 9550 Translated number: 4150

 

test voice translation-rule 100 9130
Matched with rule 4
Original number: 9130 Translated number: 4030

 

test voice translation-rule 100 9940
Matched with rule 5
Original number: 9940 Translated number: 4046

So far everything is fine, the issue comes when i want to get the call in the Directory number in CUCM.

for some reason that i cant find yet CUCM is getting the call to 4130 or 4146 instead 4030 or 4046

 

Outbound SCCP message to Unknown Device Name (172.22.121.59) at 07/14/2021 15:36:35.097

StationD: (2940884) (2,100,13,9002059) CallInfo callingPartyName='' callingParty=6461164348 cgpnVoiceMailbox= alternateCallingParty= 6461164348 calledPartyName='Paula Quintal' calledParty=4146 cdpnVoiceMailbox= originalCalledPartyName='Paula Quintal' originalCalledParty=4146 originalCdpnVoiceMailbox= originalCdpnRedirectReason=0 lastRedirectingPartyName='Paula Quintal' lastRedirectingParty=4146 lastRedirectingVoiceMailbox= lastRedirectingReason=0 callType=1(InBound) lineInstance=1 callReference=22785444. version: 85720016
Source Filename: SDL002_100_001331.txt.gz

 

apparently gateway is translating the call to the corresponding Directory number and sending this to CUCM but whatever i done in CUCM the call is hitting the incorrect range of number (4130, 4146)

 

I check Translation rule, route pattern, CSS, route partition, but non of this have any or something weir to route the call to those number (41xx).

 

any ideas on what next to check or need to add/change, ill be appreciate.

Thanks

PS., Feel free to ask for more information about it

 

Regards

 

 

MSE Adrian M.
0 Helpful
18 Replies 18

Roger Kallberg
VIP
VIP

‎07-14-2021 01:47 PM

Not to long ago you asked about translation rules in your gateway and you got advice on how to change them. AFAICT you have not made any of these changes. Please do this and then do a DNA with the SIP trunk or whatever control protocol you use for your voice gateway to see what happens in CM for it to route to the wrong number.



Response Signature


0 Helpful

Adrián Moran
Level 1
Level 1
In response to Roger Kallberg

‎07-16-2021 04:47 PM

Hi Roger good day;

     I had the issue you mentioned but that issue was fixed adding the corresponding dial-peer for the new pattern

dial-peer voice 1003 voip
destination-pattern 40..
session target ipv4:172.22.1.12
voice-class codec 100
voice-class h323 100
dtmf-relay h245-alphanumeric
no vad

 

now the GATEWAY knows where to route the call when calling to DID number i checked with a debug and it is working correctly in gateway. The issue now comes when CUCM get the call.

 

About the DNA i used to trace calls but when someone call from the Directory Number, i'm not sure if i can use the same tool to track the call coming from the gateway, searching this but no look.

MSE Adrian M.

Nithin Eluvathingal
VIP
VIP

‎07-14-2021 07:49 PM

What I remember is you had two block on number. can you explain a bit more about this issue, 4130 or 4146 instead 4030 or 4046, with which block you expect 4130 or 4146 to ring  95 or 91?

 

can you share the dial-peer configurations and complete translation rules on your gateway. 

 

As @Roger Kallberg mentioned  Run DNA for gateway/trunk and see the call flow.



Response Signature


0 Helpful

Adrián Moran
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-16-2021 05:11 PM

Hi Nithin;

 

question 1: can you explain a bit more about this issue, 4130 or 4146 instead 4030 or 4046, with which block you expect 4130 or 4146 to ring 95 or 91?

block 95XX now hit successful to 41XX DN

block 91XX and 99XX should hit 40XX DN

 

the block 95XX was there since years ago but recently we add a new set of 2 blocks to extend our DID range for users, here is the weir issue:

no matter what number i dialed XXX-XXX-91XX or XXX-XXX-99XX gateway translate to corresponding DN 40XX but when i get the call in my hardphone or softphone i got to 41XX DN, event having 40XX and 41XX. if I deleted the DN 41XX and dial the call never hit my 40XX DN, i got a message that the call cannot complied cos the user is out of service.

 

Here is the dial peer to route call to CUCM


dial-peer voice 1001 voip
destination-pattern 41..
session target ipv4:172.22.1.12
voice-class codec 100
voice-class h323 100
dtmf-relay h245-alphanumeric
no vad

dial-peer voice 1002 voip
preference 1
destination-pattern 41..
session target ipv4:172.22.1.11
voice-class codec 100
voice-class h323 100
dtmf-relay h245-alphanumeric
fax protocol cisco
no vad

dial-peer voice 1003 voip
destination-pattern 40..
session target ipv4:172.22.1.12
voice-class codec 100
voice-class h323 100
dtmf-relay h245-alphanumeric
no vad

dial-peer voice 1004 voip
preference 1
destination-pattern 40..
session target ipv4:172.22.1.11
voice-class codec 100
voice-class h323 100
dtmf-relay h245-alphanumeric
no vad

 

 

here is the set of rule to those blocks numbers

voice translation-rule 100
rule 1 /^9550/ /4150/
rule 2 /^95/ /41/
rule 4 /^91/ /40/
rule 5 /^9940$/ /4046/
rule 6 /^9941$/ /4047/
rule 7 /^9942$/ /4048/
rule 8 /^9943$/ /4049/
rule 9 /^9944$/ /4050/
rule 10 /^9945$/ /4051/
rule 11 /^9946$/ /4052/

 

as i say, now gateway is working fine as far as i can understand.

 

about the DNA route:

Calling Party = 4046
Partition = AMMEXICO_PhonePT:AMCUNEmergencyPT:AMCUN_InternalPT:AMPUJ PhonesPT:AVPHPT Phones:AVCHI-Phones:AMCUN_LocalAuthPT:AMCUN_LongDistanceAuthPT:AMCUN_InternationalAuthPT:AVMBJ-Phones:TIBTHCC_Phones_PTN:TIFRDCC_Phones_PTN:TIRVSCC_Phones_PTN:AMS-Phones-PT:LON-Phones-PT
Device CSS =
Line CSS = AMCUNInternationalAuthCS
AAR Group Name =
AAR CSS =
Dialed Digits = 90456461164348

 

making calls isn't and issue, call flows perfectly.

 

Thanks

MSE Adrian M.
0 Helpful

Nithin Eluvathingal
VIP
VIP
In response to Adrián Moran

‎07-16-2021 09:23 PM

I can see voice translation rules, but what's your translation profile and where did you applied the profile . 

 

You need to do a DNA selecting gateway and called number as 40XX. the DNA result which you shared is for outgoing calls.



Response Signature


0 Helpful

ravi.kumar1
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-17-2021 04:03 AM - edited ‎07-17-2021 04:05 AM

Adrian,check if you dont have any directory look up dial rule under cucm under dial rules

0 Helpful

Adrián Moran
Level 1
Level 1
In response to ravi.kumar1

‎07-18-2021 12:20 PM

Hi Ravi

checked that before, no dial rule for this kind of call/DN just have for country area codes, no applications dial rules nor sip dial rules. Thanks

MSE Adrian M.
0 Helpful

Adrián Moran
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-18-2021 12:31 PM

Hi Nithin, here is about translation profile

---here i get the call from TELCO---

dial-peer voice 2000 pots
translation-profile incoming did-inbound
incoming called-number .
direct-inward-dial
port 1/0/0:0

 

---this is the content of translation profile---

Translation Profile: did-inbound
Rule for Calling number:
Rule for Called number: 100
Rule for Redirect number:
Rule for Redirect-target number: Rule for Callback number:

 

---and this is the voice rule---

---I make a correction on the rule numbers cos the rule number 3 did not exist, thinking that gateway could have some kind of disruption for the absence of the rule number 3 so i reorganize the rules.

voice translation-rule 100
rule 1 /^9550/ /4150/
rule 2 /^95/ /41/
rule 3 /^91/ /40/
rule 4 /^9940$/ /4046/
rule 5 /^9941$/ /4047/
rule 6 /^9942$/ /4048/
rule 7 /^9943$/ /4049/
rule 8 /^9944$/ /4050/
rule 9 /^9945$/ /4051/
rule 10 /^9946$/ /4052/

 

this is the DNA result, call completed without issues


  • Results Summary
    • Calling Party Information
      • Calling Party = 4046
      • Partition = AMMEXICO_PhonePT:AMCUNEmergencyPT:AMCUN_InternalPT:AMPUJ PhonesPT:AVPHPT Phones:AVCHI-Phones:AMCUN_LocalAuthPT:AMCUN_LongDistanceAuthPT:AMCUN_InternationalAuthPT:AVMBJ-Phones:TIBTHCC_Phones_PTN:TIFRDCC_Phones_PTN:TIRVSCC_Phones_PTN:AMS-Phones-PT:LON-Phones-PT
      • Device CSS =
      • Line CSS = AMCUNInternationalAuthCS
      • AAR Group Name =
      • AAR CSS =
    • Dialed Digits = 90456461164348
    • Match Result = RouteThisPattern
    • Matched Pattern Information
      • Pattern = 9045.[1-9]XXXXXXXXX
      • Partition = AMCUN_LocalAuthPT
      • Time Schedule =
    • Called Party Number = 90456461164348
    • Time Zone = Etc/GMT
    • End Device = AMCUN-CellularLongDistRL
    • Call Classification = OffNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • TranslationPattern :Pattern=
      • Partition =
      • Positional Match List = 9045:6461164348
      • Calling Party Number = 4046
      • PreTransform Calling Party Number =
      • PreTransform Called Party Number =
      • Calling Party Transformations
        • External Phone Number Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId Presentation =
        • CallingName Presentation =
        • Calling Party Number = 4046
      • ConnectedParty Transformations
        • ConnectedLineId Presentation =
        • ConnectedName Presentation =
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instruction =
        • Prefix =
        • Called Number =
    • Route Pattern :Pattern= 9045.[1-9]XXXXXXXXX
      • Positional Match List = 9045:6461164348
      • DialPlan =
      • Route Filter
        • Filter Name =
        • Filter Clause =
      • Require Forced Authorization Code = Yes
      • Authorization Level = 15
      • Require Client Matter Code = No
      • Call Classification =
      • PreTransform Calling Party Number = 4046
      • PreTransform Called Party Number = 90456461164348
      • Calling Party Transformations
        • External Phone Number Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId Presentation = Default
        • CallingName Presentation = Default
        • Calling Party Number = 4046
      • ConnectedParty Transformations
        • ConnectedLineId Presentation = Default
        • ConnectedName Presentation = Default
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instruction = None
        • Prefix =
        • Called Number = 90456461164348
    • Route List :Route List Name= AMCUN-CellularLongDistRL
      • RouteGroup :RouteGroup Name= AMCancun-TelularFXORG
        • PreTransform Calling Party Number = 4046
        • PreTransform Called Party Number = 90456461164348
        • Calling Party Transformations
          • External Phone Number Mask = Default
          • Calling Party Mask =
          • Prefix =
          • Calling Party Number = 4046
        • Called Party Transformations
          • Called Party Mask =
          • Discard Digits Instructions = PreDot
          • Prefix =
          • Called Number = 6461164348
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU0/0@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU0/1@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU0/2@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU0/3@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU1/0@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU1/1@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU1/2@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU1/3@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU2/0@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
        • Device :Type= MGCPFXOPort
          • End Device Name = AALN/S0/SU2/1@avamvg02.applevac.com
          • PortNumber = 0
          • Device Status = Registered
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
      • RouteGroup :RouteGroup Name= AMCancun-h323-E1
        • PreTransform Calling Party Number = 4046
        • PreTransform Called Party Number = 90456461164348
        • Calling Party Transformations
          • External Phone Number Mask = Default
          • Calling Party Mask =
          • Prefix =
          • Calling Party Number = 4046
        • Called Party Transformations
          • Called Party Mask =
          • Discard Digits Instructions =
          • Prefix = *9
          • Called Number = *990456461164348
        • Device :Type= H323Gateway
          • End Device Name = 172.22.121.4
          • PortNumber = 0
          • Device Status = UnKnown
          • AAR Group Name =
          • AAR Calling Search Space =
          • AAR Prefix Digits =
          • Inbound Fast Start = Disabled
          • Outbound Fast Start = Disabled
          • Call Classification = OffNet
          • Tunneled Protocol = None
          • Calling Party Transformations
            • PreTransform Calling Party Number = 4046
            • Calling Party Selection = Originator
            • Calling Party Presentation = Default
            • CallerID DN =
            • Calling Party Number = 4046
  • Alternate Matches
MSE Adrian M.
0 Helpful

Nithin Eluvathingal
VIP
VIP
In response to Adrián Moran

‎07-18-2021 08:00 PM

is there any translation applied under voice port   ?  

  • can you share your complete configuration. if not possible , please share the voice-port configuration. Need to see if any translation applied under voice-port.
  • Could you please share the debug isdn  q931 output, need to check the called number ISP sending. if not 4 digit, your rule will not match

Take the gateway DNA, Shared DNA looks like you run this on a Phone.To run DNA on gateway refer  below images 

 

Screenshot 2021-07-19 at 6.53.50 AM.pngScreenshot 2021-07-19 at 6.54.24 AM.png

 

 

 

 

Your  voice translation-rule 100 will translate two DID to a single extension. Hope you are aware.

  • Both 9940 and 9146 will land on 4046. 
  • Both 9941 and 9147 will land on 4047
  • Both 9942 and 9148 will land on 4048
  • Both 9943 and 9149 will land on 4049
  • Both 9944and 9150 will land on 4050
  • Both 9945and 9152 will land on 4052

dial-peer voice 2000 pots
translation-profile incoming did-inbound
incoming called-number .
direct-inward-dial
port 1/0/0:0>>> remove this configuration.  



Response Signature


Adrián Moran
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-20-2021 12:28 PM

hi Nithin, here is the Debug and DNA, hope this is usefull

---this is call in progress ---

avamvg02#sh call active voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp>
Total call-legs: 2
232395 ANS T112 g711ulaw TELE P6461164348 (calling party)
232396 ORG T112 g711ulaw VOIP P4049 172.22.36.13:24610 (Called party)

-----------------------------------------------------------------

 

---This is all i get from the debug after 2 min of call---

Log Buffer (100000 bytes):

Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5A
Message Type : 0x6E: NOTIFY
Notification Ind: Length Of IE=1
Data F1
Connected Number: Length Of IE=6
Data 008134313534
User-User: Length Of IE=33
Data 0528501900060008914A0005002202E815E8C011EB810880E90DE75A4310800100
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5C
Message Type : 0x5A: RELEASE_COMP
Cause: Length Of IE=2
Data 8081
User-User: Length Of IE=34
Data 052580060008914A00051100110022C6D4D1E8C011EB810D80E90DE75A4310800100
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0x5E5C
Message Type : 0x5A: RELEASE_COMP
Cause: Length Of IE=2
Data 8081
User-User: Length Of IE=34
Data 052580060008914A00041100110022C6D4D1E8C011EB810D80E90DE75A4310800100
Sub Called(TON=Unknown, NPI=Unknown, Data=, Length=200)
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0x5E5D
Message Type : 0x05: SETUP
Bearer Capability: Length Of IE=3
Data 8090A3
Calling Party Number: Length Of IE=12
Data 008036343631313634333438
Called Party Number: Length Of IE=5
Data 8034303439
User-User: Length Of IE=326
Data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
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5D
Message Type : 0x02: CALL_PROC
User-User: Length Of IE=81
Data 052180060008914A000522C0B50000120F436973636F43616C6C4D616E6167657200310110C011003142CD5DE8C011EB811980E90DE75A430100010010A00100100140B500001209820400000400010300
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5D
Message Type : 0x01: ALERTING
User-User: Length Of IE=82
Data 052380060008914A000522C0B50000120F436973636F43616C6C4D616E61676572003101B0C00011003142CD5DE8C011EB811980E90DE75A430100010010A00100100140B500001209820400000400010300
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5D
Message Type : 0x6E: NOTIFY
Notification Ind: Length Of IE=1
Data F1
Connected Number: Length Of IE=6
Data 008134313439
User-User: Length Of IE=33
Data 0528501900060008914A0005003142CD5DE8C011EB811980E90DE75A4310800100
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5D
Message Type : 0x07: CONNECT
Bearer Capability: Length Of IE=3
Data 8090A2
Connected Number: Length Of IE=6
Data 008134313439
User-User: Length Of IE=107
Data 0522C0060008914A000500AC16010C83BB22C0B50000120F436973636F43616C6C4D616E616765720031003142CD5DE8C011EB811780E90DE75A431D0C0011003142CD5DE8C011EB811980E90DE75A430100010010A00100120140B50000120B8204020004000103000100
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0xDE5D
Message Type : 0x6E: NOTIFY
Notification Ind: Length Of IE=1
Data F1
Connected Number: Length Of IE=6
Data 008134313439
User-User: Length Of IE=33
Data 0528501900060008914A0005003142CD5DE8C011EB811980E90DE75A4310800100
Q931 Message IE Decodes
Protocol Discriminator : 0x08
CRV Length : 2
CRV Value : 0x5E5A
Message Type : 0x5A: RELEASE_COMP
Cause: Length Of IE=2
Data 8090
User-User: Length Of IE=34
Data 052580060008914A0004110011002202E815E8C011EB810880E90DE75A4310800100

 

---This is the DNA using gateway as a calling party---

Results Summary
Calling Party Information
Calling Party =
Partition =
Device CSS = AMCUNGatewayInCS
Line CSS =
AAR Group Name =
AAR CSS =
Dialed Digits = 4049
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 4049
Partition = AMMEXICO_PhonePT
Time Schedule =
Called Party Number = 4049
Time Zone = America/Cayman
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
TranslationPattern :Pattern=
Partition =
Positional Match List = 4049
Calling Party Number =
PreTransform Calling Party Number =
PreTransform Called Party Number =
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation =
CallingName Presentation =
Calling Party Number =
ConnectedParty Transformations
ConnectedLineId Presentation =
ConnectedName Presentation =
Called Party Transformations
Called Party Mask =
Discard Digits Instruction =
Prefix =
Called Number =
Directory Number :DN= 4049
Partition = AMMEXICO_PhonePT
TypeCFACSSPolicy = With Configured CSS
Call Classification = Unknown
Forwarding Information
Forward All : DN = VoiceMail = No CSS = AMCUNInternalCS
Forward Busy
Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
External : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
Forward No Answer
Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
External : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
Forward No Coverage
Internal : DN = VoiceMail = No CSS = AMCUNInternalCS
External : DN = VoiceMail = No CSS = AMCUNInternalCS
Forward Unregistered
Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
External : DN = VoiceMail = Yes VoiceMailBoxNumber = 4049 CSS = AMCUNInternalCS
CFDF : DN = VoiceMail = No CSS = AMCUNInternalCS
Pickup Group Number =
Device :Type= Cisco IP Communicator
Device Status = Registered
Device Name = SEP38002589CCCC
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name = Adrian Moran
Dual Mode = Disabled
Do Not Disturb(DND)
DND Status = Disabled
DND Option =
DND Incoming Call Alert =
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =
Alternate Matches
Note: Information Not Available

 

I cannot see any configuration issue. If you see something please let me know i will appreciate. Thanks

 

MSE Adrian M.
0 Helpful

Nithin Eluvathingal
VIP
VIP
In response to Adrián Moran

‎07-20-2021 07:08 PM

You DNA  looks good. 

 

I requested Debug isdn q931 to see the called number which ISP sending. But the details you shared is sh voice call. and it says there is an active call to 4049. 

 

"---This is all i get from the debug after 2 min of call---" so calls to 40XX is working. 

 

Also I have requested you to share the voice-port configuration  to see if any translation applied. 



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Adrián Moran
Level 1
Level 1
In response to Nithin Eluvathingal

‎07-21-2021 08:18 AM

Hello Nithin

this is the debug in router

H.225:
H.225 Q931 IE Details debugging is on

those lines are the result of that debug, and yes router get, translate and send the call correctly as i say in the beggining, the issue comes when the call is received for CUCM and rings in the other DN range (41XX).

MSE Adrian M.
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Roger Kallberg
VIP
VIP
In response to Adrián Moran

‎07-22-2021 11:52 PM

@Adrián Moran That is not the debug that @Nithin Eluvathingal is asking for. What he asked for is “debug isdn q931”. Apart from that I would recommend you to also turn on “debug voip ccapi inout”. Make sure you have turned off all other debugs first buy “u all”.

Before doing any of this please make sure that you have concluded all of the suggested changes.



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Roger Kallberg
VIP
VIP
In response to Adrián Moran

‎07-18-2021 11:06 PM - edited ‎07-18-2021 11:14 PM

@Adrián Moran That DNA result looks like it could be based on a phone as the calling part. You would need to do the DNA with the gateway/trunk as the calling part.



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