GETTING ERROR MESSAGE"You cannot login because the phone is JAL-enabled' while logging into CAD

[karthikeyan swaminathan]

Hello All,

One of my customer is facing problem while loging into CAD. They were getting an error message"

You cannot login because the phone is JAL-enabled.  
        JAL-enabled phones are not compatible with CAD".

I gone through some cisco document saying that Join across line/Direct transfer across policy option status should be set to OFF. But i dont find option in 9971 series phone.

Any Reply for this query. Highly Appreciated.

[Gergely Szabo]

Hi,

are we talking about UCCE or UCCX? What version?

G.

[karthikeyan swaminathan]

Hi Gergely,

My customer is running UCCE

[karthikeyan swaminathan]

UCCE 9.0

[Jonathan Schulenberg]

That's because the JAL function is inherent to the 8961/9951/9971 phone and cannot be disabled. You'll need to upgrade to a release that supports this phone model or use a different phone.

Please remember to rate helpful responses and identify helpful or correct answers.

[karthikeyan swaminathan]

Hi Jonathan,

But this issue is particularly happening for one user. Other agents using 9971 series, don't have any issues while logging into CAD

[karthikeyan swaminathan]

Any suggestion on this. Would be very helpful