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Gpickup Problem in voice Hunt-group (CME)

shokri.19881
Level 1
Level 1

Hello every one ,

we have a voice hunt group (pilot number = 98) with 3 DN in the List (10,11,12) , all DNs have ready Status.
the problem is when a Call come in voice Hunt group list and first Telephone is ringing (for exaple 10) , the other ipphone (11 and 12 ) could not pickup this call with Softkey (Gpickup) . they heard busy tone ever.


this is the configuration :

boot system bootflash:isr4300-universalk9.16.09.04.SPA.bin

 

voice hunt-group 1 sequential
final 90
list 10,11,12
timeout 30
pilot 98
name Zentrale

Die Phoneconfig:
voice register pool 1
busy-trigger-per-button 1
id mac 7001.B5DA.XXXX
type 8851 addon 1 BEKEM
number 1 dn 1
template 1
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Zentrale
speed-dial 2 21 label "Christoph"

!

 

voice register pool 41
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 2
number 2 dn 41
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
!

voice register pool 42
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 3
number 2 dn 42
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Neu Pool 2

!

DN`s:
voice register dn 1
number 10
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi
!
voice register dn 2
number 11
allow watch
pickup-call any-group
pickup-group 1
no-reg
!
voice register dn 3
number 12
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi

!

telephony-service
max-ephones 1
max-dn 1
ip source-address 192.168.10.1 port 2000
service phone webAccess 0
service phone simplifiedNewCall 0
service phone ehookEnable 1
service directed-pickup gpickup

 

 

 

has any one Idea?

4 Replies 4

Not sure if the same apply to CME, but in CUCM you'd need to assign the hunt pilot to a pickup group for this to work.



Response Signature


Thank you for your replay.
unfortunately it`s not working in CME.


@shokri.19881 wrote:
Thank you for your replay.
unfortunately it`s not working in CME.

What I mean is that you should look at if there is a need to define a pickup group on the hunt pilot itself in CME for this to work.



Response Signature


I understand but , it is not a option to do that in Huntgroup Command.
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