Greeting issue in Unity 9.x

[vadelasudhakar]

Hi,

We are using unity 9.x..User wants to update the greeting in Call handler..we are able to update it but after update still it is playing the old greeting..

Any help pls.

[Rob Huffman]

Hi there,

From Unity Connection admin have a look at the greeting page for the Call Handler in question to see which greeting is marked as active. If they are updating the Standard greeting but the Alternate greeting is marked as active it will always override the Standard greeting.

Cheers!

Rob

[vadelasudhakar]

Thanks for your reply.

We are updating the standard greeting only..and it is active .

[ciscoceci]

Hello vadelasudhakar,

The problem could be that .wav file has not the correct format and it is the reason don´t upload. Have you ckecked?

-64kbps

-8bit

-mono

-8khz

-U-law

Regards Anna

[vadelasudhakar]

I have tried the below formate still it is not working..Actuvally the issue was..I am able upload the greeting. But the uploaded greeting is not playing still it is playing the old one.