Greeting message and redirect to ext. number with UC500.

[pbaleshenko]

Hello.

I need the following feature to SMB company (15-20 users).

Greeting answer to incoming external call and redirect to ext. internal number.

Can I do it only with UC500 (with CME and CUE) or I need Contact Center Express to make this feature?

Thnaks in advance.

Best regards,

   Pavel.

[pbaleshenko]

It seems that Auto-Attendant feature of the Cisco Unity Express is what I need. Am I right?

[Rob Huffman · Accepted solution]

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

[pbaleshenko]

Hi Rob,

Thanks for help!