Hardware Failure - CUCM 7.1.5

[mohammad abdullah]

Dear All ,

Please let me know what exactly this alert means generated from RTMT :

First Messages :

" Hardware Failure At Sat Apr 28 04:49:38 GMT+03:07 2012 on node X.X.X.X , the following HardwareFailure events generated: hwStringMatch - cmaidad[5306]: Physical Drive Status Change: Slot 1 Port 2I Box 1 Bay 1. Status is now Predictive Failure. hwStringMatch - HP Insight Management Agents Trap Alarm: Physical Drive Status Change: Slot 1 Port 2I Box 1 Bay 1. hwStringMatch - HP Insight Management Agents Trap Alarm: Status is now Predictive Failure " .

Second Message :

" Hardware Failure At Sat Apr 28 09:33:08 GMT+03:07 2012 on node X.X.X.X , the following HardwareFailure events generated: hwStringMatch - cmaidad[5306]: Logical Drive Status Change: Slot 1, Drive: 1. Status is now Interim Recovery. hwStringMatch - cmaidad[5306]: Physical Drive Status Change: Slot 1 Port 2I Box 1 Bay 1. Status is now Failed. hwStringMatch - HP Insight Management Agents Trap Alarm: Logical Drive Status Change: Slot 1, Drive: 1. hwStringMatch - HP Insight Management Agents Trap Alarm: Status is now Interim Recovery. hwStringMatch - HP Insight Management Agents Trap Alarm: Physical Drive Status Change: Slot 1 Port 2I Box 1 Bay 1. hwStringMatch - HP Insight Management Agents Trap Alarm: Status is now Failed. hwStringMatch - cmaeventd[5233]: Physical drive failed: Port 2I Box 1 Bay 1 of Array Controller in slot 1. hwStringMatch - cmaeventd[5233]: Logical drive 1 of Array Controller in slot 1, has changed from status OK to Interim Recovery " .

I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance.

[keglass]

Mohammad,

Have you tried posting this question to the Cisco Support Community? I recommend you post this issue here (https://supportforums.cisco.com/index.jspa), where our Cisco technical support experts provide assistance.   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community