....I'm struggling with a some hunt group stuff and I can't spot where. CUCM 10.5.2
I've had some new SIP numbers added to our platform, configured dial peers and translation profiles on the CUBE; CTI route points to forward to external numbers (working fine), and DNs to host numbers on handsets on CUCM. I've added a DN to my test phone as one of the lines. I can call this new number from my mobile, answer it and I have 2 way audio. So far so good, but...
I've created a line group of existing users with old numbers (all in the Internal route partition), top down, RNA of 10.
I've put the line group in a hunt list and added the list to the new hunt pilot which uses one of the new numbers, and is in the Internal route partition.
The hunt pilot has Forward Unanswered Calls set to a specific new Unity CXN mailbox (using the hunt pilot's number), with a CSS of Internal (in which the DNs, pilots, and voicemail boxes all reside) and a max hunt timer of 40. The mailbox has been dialled into and a greeting recorded. The mailbox accepts no messages.
Not matter what, an incoming call to the hunt pilot causes the line group members to ring for 5 rings then drops the call. If I make the RNA 3, the call will bounce 5 times, one ring on each DN, then die, and won't hit the VM box. If I make the RNA 40, it will ring 5 times on the first phone, then die (roughly 20 secs). It won't reach the max hunt timer, and won't go to VM.
The T301 timer is set at 180000.
Oddly, if I call an old number direct, it will ring and ring and ring.
If I call one of the new DNs, it will ring 5 times and die.
I'm stumped. I've read around the topic, i've created hunt groups and so on before, but I just don't know what's going on here.
Any ideas from anyone?
Best, and thanks.
Nathan.
