Hi,
Play Prompt Step
Use the Play Prompt step to play back specified prompts to the caller.
Note :When any previous escalating prompt in the script enters the Play Prompt step, it is reset to the first
prompt in its list.
The customizer window of the Play Prompt step contains three tabs:
• General tab (Play Prompt step)
• Prompt tab (Play Prompt step)
• Input tab (Play Prompt step)
Prompt tab (Play Prompt step)
Use the Prompt tab of the Play Prompt customizer window to specify the prompt to be played back, and
to set the Barge In and Continue on Prompt Errors options.
Figure 2-99 1Play Prompt Customizer Window—Prompt Tab
Table 2-83 Play Prompt Properties—Prompt Tab
Properties / Buttons Description
Prompt Variable or expression indicating which prompt is to be played.
Please refer page 129 in the Cisco Unified Contact Center Express Editor Step Reference Guide,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx851_step_ref.pdf
Hope it helps.
Anand
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