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Beginner

Hide or Disable - Contact --> Status --> Calls?

In the directory listing when you right click on a user and go to Contact --> Status --> Calls, you can see who a user is on the phone with.  How do I disable this or at least hide it from my operators?

We are runnig CUEAC client 8.6.2.611.

Ryan

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Cisco Employee

Hide or Disable - Contact --> Status --> Calls?

Hi Ryan,

There is no way to hide this in CUAC, I can raise this as a feature request to the PM though.

Jamie

Beginner

Hide or Disable - Contact --> Status --> Calls?

Thanks for the answer.  Hopefully this can be added soon.  Is there a way to just hide a specific extension from the CUEAC other than not including it in the directory sync?  Conversely, if I do that, is there a way to add that extension as a 3rd party number in the CUEAC that's not part of the directory and thus wouldn't have that information present?

Ryan

Hide or Disable - Contact --> Status --> Calls?

Is there a way to just hide a specific extension from the CUEAC other than not including it in the directory sync?

You can use Directory Rules (page 58) to limit the results from AD in such a way that whatever you want to exclude doesn't meet the rule requirements.

...is there a way to add that extension as a 3rd party number in the CUEAC that's not part of the directory and thus wouldn't have that information present?

Only through the Speed Dials pane or External Directory (e.g. Home, Mobile, other numbers for a contact), not the Internal Directory.

Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Employee

Hide or Disable - Contact --> Status --> Calls?

You could also manually change the MAC address on that contact so it is incorrect, therfore not receive any information about that device (including the "normal" BLF).

Beginner

Hide or Disable - Contact --> Status --> Calls?

Are you referring to the user's entry in the backend database?

Cisco Employee

Hide or Disable - Contact --> Status --> Calls?

In the database the MAC address of the user is stored, you can change this in the console directory directly by finding the contact and going into the contact properties, click on Numbers and then change the MAC address.

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