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How can i find the Phone Device Name in CM6?

k-renouard
Beginner
Beginner

If i have the extension number of User Device profile (And the UDP name). How can i find the SEP device name of the phone the user is logged into. Easy in CM4.x by doing a Route Plan Report and entering the Extension number, but in CM6 this only provides the UDP. Any ideas, without having to call the extension and asking the user to find the information in 'Settings'. I have a need to reset just that 1 phone.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Keith,

I think I have found a way to resolve your issue. Using RTM tool you can run a report on all/any phone type and this will tell you which user is logged into which SEP Device.

View solution in original post

9 REPLIES 9

allan.thomas
Collaborator
Collaborator

If the user is logged-in, then you find the SEP device by searching for the phone by the DN of the UDP.

Under Device/Phones, select find, and find by extension and enter the DN of the UDP. If the user is logged-in, the search should return the SEP device, then you can reset it.

Hope this helps.

Regards

Allan.

Thanks Alan, but that does not seen to work, i can enter the phones auto registration numbers and SEP phones are displayed, but not if i enter a logged in UDP's extension number.

Any other ideas, has a service locked up, or db error.

PS. This is CUCMBE6

Most perculiar, what I described works ok for CCM 5.x. Can I suggest that you try the DNA and see whether this provides the Device Name when selecting the line.

Regards

Allan.