How do I refuse to accept voicemail for a user in Unity Connection1.2?

[jmccartney1]

Some users wish to setup their voicemail to refuse voicemail at different times of the year such as vacation. Is there a way for the user to change a setting after loggin into their voicemail (Unity connection1.2) so that voicemail cannot be left in their mailbox?

Thanks.

[Rob Huffman · Accepted solution]

Hi John,

Hope all is well buddy!

I'm not sure about CUC 1.2 but in later versions this configuration is

done via the Admin under the Users Alternate Greeting. When you go into the

Edit>Greetings>Alternate Greeting

these options are presented;

Caller Options

Transfer Callers to Greeting Without Ringing User's  Phone

Prevent Callers From Skipping the User's  Greeting

Prevent Callers From Leaving Messages

So once a user sets their Alternate Greeting for vacation or other absence

no messages can be left.

This can also be set on the User Template page but will only be invoked for users

created after the Template changes have been done

Cheers!

Rob