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Beginner

How do you display caller ID on CUCCX desktop agent?

I want to be able to display the caller's ID (ie. their name, as opposed to their number, which displays by default) on the CUCCX Desktop Agent.

Any developers out there who may be able to point me in the right direction on this?

FYI it's CUCCX 7.0.01168-0 that I'm running...

Thanks,

Evan.

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