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Explorer

How remove "wait while I transfer your call"

Hi everyone, we have a Cisco Unity ver 10.5.1.10000-7 platform.

We have configured all System Call Handlers ( 66) , and they are running good, but our customer requires to remove the  "wait while I transfer your call" message before any DN transfer.

Our system has english and spanish languages configured, so we would like to know:

 How we can remove the  "wait while I transfer your call" message ???  not only from caller input transfer, we need to remove it  from any manual transfer the customer does.

 

Thanks a lot for your support

Enrique Villasana

 

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Cisco Employee

Hi Enrique,

Please check the following post

https://supportforums.cisco.com/discussion/12513211/disable-wait-while-i-transfer-your-call-unity-call-handler

 

HTH

Manish

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Cisco Employee

Hi Enrique,

Please check the following post

https://supportforums.cisco.com/discussion/12513211/disable-wait-while-i-transfer-your-call-unity-call-handler

 

HTH

Manish

View solution in original post

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Manish, thanks again, I have read it before, but today I realized the solution.

I solved the problem when the transfer comes from a Caller Input, but when customer select any internal DN , is there an option to remove the message?

 

Again thanks Manish

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