02-28-2011 03:06 AM - edited 03-19-2019 02:29 AM
Hi All,
How to activate the Dial key for call back notification in CCM Ver 8.X
Thanks in advance !!!!
02-28-2011 04:56 AM
Have you looked at the Features and Services Guide. Here is the link to the section on creating the softkey template for the CallBack softkey.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fscallbk.html#wp1026308
HTH.
Regards,
Bill
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02-28-2011 06:39 AM
Dear William Bill,
Thanks for your reply,
Ya, I have already configured the softkey template for Call back feature and tested the same.
I am getting the call back notification if user is busy, but "Dial" softkey is not working wherein cancel and exit softkeys are working properly in call back notification ( i mean call back return message).
Kindly help me here and thanks in advance.
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