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How to activate the Dial key for call back notification

Hi All,

How to activate the Dial key for call back notification in CCM Ver 8.X

Thanks in advance !!!!

2 Replies 2

William Bell
VIP Alumni
VIP Alumni

Have you looked at the Features and Services Guide. Here is the link to the section on creating the softkey template for the CallBack softkey.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fscallbk.html#wp1026308

HTH.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Dear William Bill,

Thanks for your reply,

Ya, I have already configured the softkey template for Call back feature and tested the same.

I am getting the call back notification if user is busy, but "Dial" softkey is not working wherein cancel and exit softkeys are working properly in call back notification ( i mean call back return message).

Kindly help me here and thanks in advance.

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