cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
2088
Views
0
Helpful
2
Replies

How to configure Cisco Unity connection 8.x to play an after hours call handler

Hi,

I have CUCM 8.6 and CUX 8.6, we have successfully configured Call Handlers to play greetings. But the problem is greeting is played complete day and all the day in a week. We want to customize this call handler so that it plays only during the business hours and also during the weekdays.

I have a recorded after hours and holiday greetings recorded but unable to find the way to configure it for Holiday greetins. Please help with the configuration part.

Regards
MAC       

Regards MAC
2 REPLIES 2
Sean McQuade
Contributor

Hi MAC,

What you need to do is configure a schedule for the call handler. On Unity Connection, you can browse to System Settings > Schedules (and Holiday Schedules). In here, you create your schedules to say which times of the day you are open. You then go back to your call handler and apply these schedules that you've created.

Now when a call comes into the call handler, it will check the time against its schedule and play the appropriate greeting.

Jaime Valencia
Hall of Fame Cisco Employee

As mentioned, configure the schedule, and then, record the greetings, standard for open hours, closed for after-hours.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
Content for Community-Ad

Spotlight Awards 2021