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Cisco Employee

How to get API documentation for Cisco Contact Centre Solution ?

I wanted to understand if there are API's for routing the calls for agents and queue management ? And if there are what is the way to get the API documentation ?

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Contributor

Re: How to get API documentation for Cisco Contact Centre Solution ?

Assuming you are looking for UCCE:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-programming-reference-guides-list.html

Look for the queueing and agent APIs there.

For the packaged CCE solution, you can look here:

https://developer.cisco.com/site/packaged-contact-center/documentation/

For UCCX, you can check out the APIs on DevNet:

https://developer.cisco.com/docs/contact-center-express/#uccx-overview

Again, just look for the relevant Agent, Call control etc, API calls that you'd need

Please rate helpful posts.

2 REPLIES
Contributor

Re: How to get API documentation for Cisco Contact Centre Solution ?

Assuming you are looking for UCCE:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-programming-reference-guides-list.html

Look for the queueing and agent APIs there.

For the packaged CCE solution, you can look here:

https://developer.cisco.com/site/packaged-contact-center/documentation/

For UCCX, you can check out the APIs on DevNet:

https://developer.cisco.com/docs/contact-center-express/#uccx-overview

Again, just look for the relevant Agent, Call control etc, API calls that you'd need

Please rate helpful posts.

Cisco Employee

Re: How to get API documentation for Cisco Contact Centre Solution ?

Thanks a lot... it was very much helpful...

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