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r-jain
Beginner

How to keep DNIS Information in CSQ

we are running a script which sends the calls to a thrid party IVR. The IVR will strip out the DNIS information, how can CSQ can keep the DNIS information.

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Anthony Holloway
Cisco Employee

I'm not sure I follow you.  However, one method of passing data between voice systems is via DTMF.

Say you send a call out from UCCX to an Avaya system, and want to send it an account number.  You could perform the Call Consult Transfer, and outpulse the DTMF of the account number.  The Avaya side would have to be expecting the DTMF in order to process it.

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