I have got two IP IVR Servers one with 150 ports and another with 6 ports in Active/Backup style.
I need to monitor how many CTI Ports are used and how many are free and make a trent report for further analysis of traffic.
can someone guide me how to achieve that?
You can use RTMT (Real Time Monitoring Tool) to monitor CTI Ports.
1) Open RTMT-> CallManager-> CTI Manager/CTI Search
* UCCX's CTI Port are APPID=Cisco IP IVR
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MDGDP, CCNA, CCNA Voice certified
I am trying to do the same monitoring, and I have the follow question:
What is APPID? I follow the procedure using RTMT and the program request to me following information, after I marked the APPID:
Specific Application Id, Wildchar at being or end, Comma separated addresses