How to Monitor CTI Ports in CUCM

[gomsi1982]

   Hi,

I have got two IP IVR Servers one with 150 ports and another with 6 ports in Active/Backup style.

I need to monitor how many CTI Ports are used and how many are free and make a trent report for further analysis of traffic.

can someone guide me how to achieve that?

Thanks,
Gautam Gandhi       

[jmujica]

Gautam,

Hi. Were you able to find a way to monitor how many CTI Ports are in use in realtime? If so let me know. I need to monitor them as well.

-Jose

[Leo Salcie Tejeda]

Hi,

You can use RTMT (Real Time Monitoring Tool) to monitor CTI Ports.

1) Open RTMT-> CallManager-> CTI Manager/CTI Search

* UCCX's CTI Port are APPID=Cisco IP IVR

Regards

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_____________________________
MDGDP, CCNA, CCNA Voice certified

[wilsonsant]

Hi Leosalcie,

I am trying to do the same monitoring, and I have the follow question:

What is APPID? I follow the procedure using RTMT and the program request to me following information, after I marked the APPID:

Specific Application Id, Wildchar at being or end, Comma separated addresses

Thanks,

Wilson