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Enthusiast

How to see who is calling Opening Greeting?

Is there a way for me to be able to tell who is calling opening greeting?  And by who, I mean what they dialed to get them there?  I ran a call handler report and see a lot of calls hitting Opening Greeting and I am trying to find out what was dialed to get that since all numbers sent to Unity should have a number configured in Unity to receive the call.  I am running Unity Connection 10.5.

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Cisco Employee

You can make use of Port Monitor Status -

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

 

 

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
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VIP Collaborator

I am inferring from your post that the underlying problem is that calls rolling to Unity Connection due to no answer are not being routed by Unity Connection to the person's voicemail box. Is that correct?

 

If so, the problem is likely that the format of the dialed number as sent to Unity Connection by CUCM is not matching up with the format of the DN on the voicemail box.

 

You can use the Port Monitor in RTMT to view the information CUCM is sending to Unity Connection to see if it matches up with what is configured in Unity Connection. It is not as robust a tool as the Remote Port Status Monitor, but is much easier to use.