How to set up CUCM Call Forwarding No Answer (CFNA)

[Whyyouwannaknow]

Hello everyone,

We have a CUCM under the version 12 and we would like to configure call forwarding no answer (CFNA). We would like to forward the call to another user (the reception desk).

Please, how can we do that ?

Thanks in advance.

[Jaime Valencia]

As a user, use the self-care portal, as an admin, use CCMAdmin

[Whyyouwannaknow]

Thank you for your reply. Could you please be more specific on how do I set it up.

I have access to the CCMADMIN, but what do I do next?

Thank you!

[Jaime Valencia]

Find the DN and there will be all the call forward options, just change it as required, and adjust the CSS if necessary as per your dial plan.

[Maren Mahoney · Accepted solution]

On the Directory Number configuration page, below is the section where you can configure CFNA. If you are forwarding to voicemail, check the box and that is all you need to do. If you are forwarding to a specific internal or external number, enter the number (as if you were dialing it from the phone) and enter a CSS where CUCM can look for that target number.

Maren