how to setup AA to dial an extension in call manager

[Darryl.Lipat]

I'm trying to set up auto attendant which will allow caller to dial a local number. see config below

Call Manager 9.1

DN: 1700

Forward all calls to Voicemail

Unity Connection 9.1

System Call Handler>Auto atttendant>1700

System Call Handler>Auto atttendant>caller input>0>Operator Call Handler>extension 1000

System Call Handler>Auto atttendant>caller input>1>Conversation>Caller System Transfer

System Call Handler>Auto atttendant>Greeting>standard>

                    During Greeting:

                                        Personal recording

                                        enable "Allow Transfers to Numbers Not Associated with Users or Call Handlers"

                    After Greeting

                                        Conversation>Caller System Transfer

System Settings>Restriction Tables>Default System Transfer>Restriction Patterns

                                        1???

Results:

    -- I was able to route call to the operator call handler

    -- upon pressing 1 there a prompt asking for a number, dialed 1080 but system cannot complete transfer "you cannot be tranfer to this number check           the number and try again"

   --call got disconnected when dialing 1080 upon hearing the announcement

Can anyone help me on this.

[Chris Deren]

What is 1080 defined as on CUCM? Is it in parition listed in CSS applied to the UCXN SIP trunk or voicemail ports?

Chris

[Darryl.Lipat]

Hi Chris,

Below are the details

1080-Phone DN-Phone_PT

1903-Vm port-FAC_PT-Internal_CSS

1904-Vm port-FAC_PT-Internal_CSS

Internal_CSS

     internal_PT

     FAC_PT

[Rob Huffman]

Hi Darryl,

As a quick test can you set a phone up with the

Vm port-FAC_PT-Internal_CSS and make sure you

can call 1080. Also try moving "1??? - allow" up to the top of

the restriction table just to be sure.

I just tested a similar set up here and it could be blocked or allowed

with a similar 1??? config on Default System Transfer>Restriction Patterns

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

[Darryl.Lipat]

Hi Rob,

set up a phone 7102-FAC_PT with Internal_CSS and call was sucessful. No other similar entry on system starting 1???.

i have set up a auto attendant>caller input 1, which point to conversation/Caller System Transfer but i get in error " you cannot be transfer to this number check the number and try again"

[Rob Huffman]

Hi Darryl,

I would use this Tool from the great suite of Unity Tools to have a look at the call flow

on a "test" call this may give us a hint as to what's actually happening here

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Here are my two examples, pass/fail

Successful call to 6007 from System transfer Conversation via 6198 Call Handler (press 0);

09:19:37, New Call, CalledId=6198,  RedirectingId=6198,  Origin=16,  Reason=8,  CallGuid=EAA95E64BBEC45A3BE7FE886B83EF002,  CallerName=Rob Huffman,  LastRedirectingId=6198,  LastRedirectingReason=8,  PortDisplayName=CallManager-1-003,[Origin=Invalid],[Reason=Invalid]

09:19:38, AttemptForward

09:19:38, State - AttemptForward.cde!Dummy

09:19:38, Event is [NULL]

09:19:38, PHTransfer

09:19:38, State - PHTransfer.cde!LoadInfo

09:19:38, Event is [TrueEvent]

09:19:38, PHGreeting

09:19:38, State - PHGreeting.cde!PlayGreeting

09:19:38, Call answered if needed

09:19:38, Playing greeting for Call Handler:  Rob Huffman 6198 transfer

09:19:47, DTMF received [0]

09:19:49, Event is [NULL]

09:19:49, SystemTransfer

09:19:49, State - SystemTransfer.cde!AnswerCall

09:19:49, Event is [TrueEvent]

09:19:49, State - SystemTransfer.cde!GetRegistry

09:19:49, Event is [NULL]

09:19:49, State - SystemTransfer.cde!Init

09:19:49, Event is [NULL]

09:19:49, State - SystemTransfer.cde!PlayEnterTransferString

09:19:57, Event is [TrueEvent]

09:19:57, State - SystemTransfer.cde!CheckNullTransferString

09:19:57, Event is [NULL]

09:19:57, State - SystemTransfer.cde!ValidateTransferString

09:19:57, Event is [TransferAllowed]

09:19:57, State - SystemTransfer.cde!CheckOfferConfirmDialog

09:19:57, Event is [FalseEvent]

09:19:57, State - SystemTransfer.cde!TransferConfirmDialog

09:20:03, Event is [TT1Event]

09:20:03, State - SystemTransfer.cde!DoTransfer

09:20:04, Event is [HangupEvent]

09:20:04, Idle

Unsuccessful call to 6007 after setting 6??? "Block" on Restriction table for Default system transfer;

09:22:07, New Call, CalledId=6198,  RedirectingId=6198,  Origin=16,  Reason=8,  CallGuid=3E72C39A73D04B3D9BE5C27AC3F2223F,  CallerName=Rob Huffman,  LastRedirectingId=6198,  LastRedirectingReason=8,  PortDisplayName=CallManager-1-005,[Origin=Invalid],[Reason=Invalid]

09:22:07, AttemptForward

09:22:07, State - AttemptForward.cde!Dummy

09:22:07, Event is [NULL]

09:22:07, PHTransfer

09:22:07, State - PHTransfer.cde!LoadInfo

09:22:07, Event is [TrueEvent]

09:22:07, PHGreeting

09:22:07, State - PHGreeting.cde!PlayGreeting

09:22:08, Call answered if needed

09:22:08, Playing greeting for Call Handler:  Rob Huffman 6198 transfer

09:22:18, DTMF received [0]

09:22:20, Event is [NULL]

09:22:20, SystemTransfer

09:22:20, State - SystemTransfer.cde!AnswerCall

09:22:20, Event is [TrueEvent]

09:22:20, State - SystemTransfer.cde!GetRegistry

09:22:20, Event is [NULL]

09:22:20, State - SystemTransfer.cde!Init

09:22:20, Event is [NULL]

09:22:20, State - SystemTransfer.cde!PlayEnterTransferString

09:22:27, Event is [TrueEvent]

09:22:27, State - SystemTransfer.cde!CheckNullTransferString

09:22:27, Event is [NULL]

09:22:27, State - SystemTransfer.cde!ValidateTransferString

09:22:27, Event is [TransferRejected]

09:22:27, State - SystemTransfer.cde!PlayBadTransferString

09:22:30, Event is [NULL]

Cheers!

Rob

"Why do the best things always disappear " 

- The Band