03-03-2016 12:26 PM - edited 03-19-2019 10:49 AM
I created a hunt pilot with queuing. Under the queuing section I selected the option for "Network Hold MOH Source & Announcements" to play an audio source that I configured. This is set to play an initial announcement along with the sample audio source file.Under announcement configuration, I set the default announcement to none and uploaded a wav file and then selected the enable checkbox.
Whenever I make a test call and get queued, the initial announcement does not play. All I hear is silence. If I set initial announcement to "not selected" I will hear the sample audio source file.
Any ideas as to why I can't get the initial announcement to play?
03-03-2016 07:47 PM
Hi,
Can you please verify the config as per the following
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00_cucm-system-configuration-guide/configure_call_queuing.pdf
Manish
08-18-2016 02:39 PM
Did you ever find a solution? I have similar problem, if I select an Initial Announcement then callers hear silence after this Initial Announcement instead of the MOH which is supposed to follow.
But if I don't select the Initial Announcement the MOH then will play. It seems like it's one or the other, I'd like to have both play.
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